Privacy Policy

Techstream Solutions Pty Ltd (“Techstream”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, engage with our services, or otherwise interact with our business.

By using this website, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Company name
  • Job title
  • Email address
  • Phone number
  • Postal or business address
  • Billing and payment details
  • Information relating to products or services you enquire about
  • Any information you provide through online forms, enquiries, support requests, or communications with us

We may also automatically collect certain information about your interaction with our website, including IP address, browser type, device information, operating system, pages visited and website usage data.

2. How We Collect Information

We collect personal information:

  • Directly from you when you submit forms, request information, register for services, attend events, or contact us.
  • Automatically through cookies, analytics tools and other tracking technologies.
  • From third-party service providers, business partners and publicly available sources where permitted by law.

3. How We Use Your Information

We may use your information to:

  • Provide products and services.
  • Respond to enquiries and customer support requests.
  • Process transactions and payments.
  • Manage customer relationships.
  • Improve our website, products and services.
  • Conduct analytics and reporting.
  • Send service-related notices and updates.
  • Send marketing communications where you have consented or where otherwise permitted by law.
  • Comply with legal and regulatory obligations.
  • Protect our business, users and systems.

4. Direct Marketing

We may use your contact information to send newsletters, product updates, event invitations, promotional offers and other marketing communications.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link included in our communications; or
  • Contacting us using the details provided below.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, analyse website performance and support marketing activities.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites recognise your browser, remember preferences and improve website performance.

Types of Cookies We Use

Essential Cookies

  • User authentication
  • Session management
  • Website security
  • Form submissions
  • Core website functionality

Performance and Analytics Cookies

  • Website traffic measurement
  • Performance monitoring
  • User behaviour analysis
  • Page interaction statistics

Functional Cookies

  • Remembering preferences
  • Saving user settings
  • Improving personalised experiences

Marketing and Advertising Cookies

  • Delivering relevant advertising
  • Measuring marketing effectiveness
  • Tracking engagement with campaigns

Tracking Technologies

We may also use technologies such as pixels, web beacons, tags, scripts and log file analysis to understand how visitors interact with our website.

Third-Party Analytics Providers

We may use third-party analytics and advertising providers, including:

  • Google Analytics
  • Microsoft Clarity
  • Microsoft Advertising
  • LinkedIn Insights
  • Other website analytics and marketing platforms

These providers may collect information regarding your device, browser, IP address and website activity in accordance with their own privacy policies.

Managing Cookies

You may control or disable cookies through your browser settings. However, some website functionality may be reduced if cookies are disabled.

6. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide services, including:

  • Cloud hosting providers
  • IT support providers
  • Payment processors
  • Marketing service providers
  • Professional advisers
  • Contractors and business partners
  • Government agencies, regulators or law enforcement where required by law

We do not sell personal information to third parties.

7. Overseas Disclosure

Some service providers, software platforms and cloud-hosted systems used by Techstream Solutions Pty Ltd may store or process information outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure appropriate privacy and security protections are maintained.

8. Data Processing & Security Statement

Techstream Solutions Pty Ltd is committed to maintaining appropriate technical, organisational and administrative safeguards to protect personal information.

How We Process Personal Information

We process personal information only where reasonably necessary to:

  • Provide and support our services
  • Manage customer relationships
  • Respond to enquiries
  • Process transactions
  • Meet legal and regulatory requirements
  • Protect our systems and infrastructure
  • Improve business operations and customer experience

Third-Party Service Providers

We may engage trusted providers to assist with:

  • Cloud hosting and infrastructure
  • Email and collaboration services
  • Customer relationship management systems
  • Website hosting and support
  • Marketing automation
  • Cybersecurity services
  • Backup and disaster recovery services

Security Controls

We may implement safeguards including:

  • Encryption of data in transit and, where appropriate, at rest
  • Access controls and permissions management
  • Multi-factor authentication
  • Security monitoring and threat detection
  • Regular software maintenance and updates
  • Staff privacy and security awareness training
  • Secure backup and disaster recovery procedures

Data Retention

Personal information is retained only for as long as reasonably necessary for business, legal or regulatory purposes.

When no longer required, information is securely deleted, destroyed or de-identified.

Data Breach Response

We maintain procedures for identifying, assessing and responding to security incidents and data breaches.

Where required by law, affected individuals and relevant authorities will be notified of eligible data breaches.

Security Disclaimer

While we use reasonable efforts and industry-standard safeguards to protect personal information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

9. Access and Correction

You may request access to personal information we hold about you and request correction of any inaccurate, incomplete or outdated information.

Requests should be submitted using the contact details below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.

11. Complaints

If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be published on our website and becomes effective from the date of publication.

13. Contact Us

Privacy Officer
Techstream Solutions Pty Ltd
Email: [email protected]

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us.

Effective Date: August 2026
Last Updated: August 2026