Case Study 5 | Computer Support and Managed IT Services

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Project :

Ongoing computer support and managed IT services.

Client :

Risk Logic Sydney

Client’s IT Requirements

Risk Logic, a company based in the Sydney CBD, were looking for a Sydney-based ITC company that could offer a superior computer support service as they believed they were not receiving adequate support from their existing provider. Risk Logic were after a professional ITC Company who could meet their requirements, mainly to perform a complete restructure to complement their forthcoming move to new offices located in the CBD.  Techstream Solutions were appointed their new provider in June 2016.

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Our IT Solutions

Understanding the requirements and brief provided by Risk Logic, the team of ITC Engineers at Techstream Solutions designed a complete cloud based solution incorporating Office 365, Soonr (Workplace), VOIP telephony and new Microsoft Surface Pro devices.  The complete overhaul of products was a significant change to Risk Logic’s technological environment, but allowed flexibility for staff to work from any location, from multiple devices.  They no longer experienced any restrictions and as a result their productivity levels increased.

As well as a changes in software and hardware devices, we also assisted by undertaking an IT audit and subsequently designing a solution that would work with their business direction for an agile working environment. We implemented an SOE (Standard Operating Environment) at both a software and hardware level so that staff could move freely around the office. The desks in their new office were not allocated to any staff members (similar to a Hot Desk solution).

Furthermore, Techstream Solutions were able to assist with an audio visual solution for their meeting rooms. This included audio/visual, internet and WiFi.  Techstream Solutions provided a consultancy service throughout the new office fitout process to ensure the correct technology provisions were installed.

As the final component, Techstream Solutions implemented a Disaster Recovery and Business Continuity strategy.  This included the provision of an on-premise server to ensure Risk Logics’ Cloud File server solution was backed up and Mailguard was implemented for their Email BC plan.

Ongoing IT Support and Managed Services

Once the implementation of the restructuring was complete, Risk Logic entered a Service Level Agreement to assist with ongoing computer support and managed IT services.  Our all-encompassing Stream360 plan proved to be the right fit, providing a complete service and maintenance structure.  Risk Logic’s systems are now monitored and supported to keep staff working efficiently, increasing staff productivity and removing any possible exposure to previous support issues. Techstream Solutions will continue to work closely with Risk Logic, providing regular consultancy services to ensure the right solutions and technological infrastructure is in place.

Get in touch to discuss your IT support requirements

 

Computer Support and Managed IT Sydney

Based on the Northern Beaches, Techstream Solutions are Sydney IT consultants who provide computer support services to a wide range of industries, government bodies and not-for-profits.

Our clients enjoy a dedicated local computer support help desk and convenient ticket management system where our highly experienced consultants and engineers are readily available to provide effective ITC support assistance.  We understand that downtime can be stressful and very detrimental to your business operations.

Optimising your workplace IT environment

We aim to optimise your workplace IT environment so it will operate at maximum efficiency. Furthermore, any ITC issues will be resolved swiftly by our expert support team. Overall, we can attend to all your business computer support requirements including managed IT, cloud services, backup and recovery,  and security. Our IT consultants can manage every aspect of your ITC infrastructure projects and upgrades.

Get in touch to discuss your computer and IT support needs